FAQ

Wholesale Policies

Quantity
The minimum quantity is 3 per item for non-personalized items (like earrings, beaded necklaces, etc). Personalized items have a minimum quantity of 5 pieces. See details on each item’s page, or email us for more info!

Initial wholesale orders have a minimum requirement of $325. Reorders must be at least $175. The same quantity guidelines apply for initial orders and reorders.

Payment

Due at the time of your order.

Returns

Wholesale orders are final sale. If there is an error in your order, please contact us right away! Additionally, please keep in mind that every item is handmade and will vary slightly between styles.

Shipping 

All wholesale orders will be shipped by USPS Priority Mail. If you’d like us to ship with a different courier, please let us know before you place your order so we can accommodate your request. Please double check the address at checkout, as Priority Mail only insures package value up to $50. 

Turnaround Time

We’ll get started on your order as soon as we receive it! Once your order ships, Shopify will follow up with an email as soon as the tracking becomes active. Please be mindful that we have a small, tight-knit team, so our handmade items will take 3-4 weeks to arrive. This may vary depending on the time of year. All holiday orders must be made by the end of October, as we will not be accepting wholesale orders during the months of November or December. Please reach out to us if you have a specific event or time frame that you need your order by. We’ll do our best to accommodate this, but a rush fee may apply. 

Questions? 

Let’s chat! Email us at Lindsey@JillMakes.com
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